Build out of operational capability for a high profile start up

Read how we helped develop a full client service proposition, investment operations processes and assist with work technology and liaise with outsource service providers to implement the platform for a high profile start up.

The challenge

The irony of most start-ups is that getting going demands a broader set of skills and expertise than an established firm – given upfront burdens like operational design, ground-up regulatory framework, etc. – yet this must be accomplished before the first cash-flow.

Our client, who was launching an ultra-high net worth private client boutique, asked us to fill some of these critical skills and knowledge gaps. We were asked to use our experience to expediently develop a full client service proposition, investment operations processes and work with technology and outsource service providers to implement the platform, with value for money and timeliness.

Our approach

Our approach was to introduce experienced resource that could bring multiple tasks and best practice to the table. We designed operational procedures for the end-to-end client journey. As the firm began to expand we then led the training of new-joiners.

We supported the data design for the configuration of a CRM and onboarding solution and despite little by way of ‘stock’ processes and functionality, our industry seasoned consultants, successfully delivered.

Finally, our broad set of resources allowed us to introduce specialists – data validation, performance enhancements, regulatory compliance – as and when required, and seamless with the overall programme.

Our impact

With an array of considerations as a start-up, and a sincere desire to get things right from the outset, our client found value in working with a group they could trust. We gave them confidence that their procedures were best practice, efficient yet compliant to launch their proposition.

Using consultants of significant experience allowed a relatively small team to build end-to-end client servicing capabilities, with full operational processes to match. This, while facing-off to the client’s selected technology and outsource provider, provided the significant value any start-up venture requires.

Note: This case study was first published by Catalyst prior to the Sionic merger

Our experts

Joseph Marti

Principal consultant

Gilly Green

Managing partner